What is a Property Management?
Property management is the administration and oversight of real estate, including leasing, maintenance, and tenant relations, to maximize value and ensure smooth operations.
Property management aims to maximize the value and profitability of the property while maintaining its condition and ensuring tenant satisfaction. It is commonly used for residential, commercial, and industrial properties.
Is it possible to apply for a property that I haven’t viewed?
We prefer for all applicants to either see the property in person or send a trusted 3rd party to view on their behalf.
We understand that you may not have time to view the property. In this case, you could arrange for a friend or family member to view the property on your behalf.
It’s important to see the property instead of only looking at the photos. The photos serve as an approximate representation. Applicants should check whether the property matches their expectations and needs.
How can I visit a property?
Call the number on the listing directly or request the booking through view booking form.
After receiving a request, we’ll quickly organize a property viewing. Our goal is to make sure you’ll find your dream home.
Please note that we are required to provide current tenants at occupied properties at least 24 hours’ notice prior to scheduled showings.
What is your security deposit policy?
Security deposit equals to one month rent and may vary based on credit. You need to pay the full amount before moving in.
Do I need renters insurance?
Yes, all the tenants need to have renters insurance before moving in.
You have to show a renters’ insurance confirmation before getting the keys.
When do you increase the rent?
Rent increases usually happen after the lease term expiration.
Of course, it isn’t always increased. Our analysis accounts for the property owner’s requests and relevant market conditions.
What happens if I can’t pay the rent on time?
Any problems that may affect the potential payment of rent should be notified to the relevant office straight away. You may be charged a fee for late payment of rent.
Can I change the locks?
No, installing new locks on your own would violate the lease agreement terms. It’s possible to install a new lock upon request and approval; this may be a tenant charge depending on the situation.
Can I decorate or make changes to the property?
In most cases, a tenant can only decorate or make changes to the property with the express permission of the landlord. We recommend receiving this permission in writing.
What’s the pet policy?
The pet policy depends on the terms in each specific lease agreement. You must notify our team of any pets before move-in.
When you already have a pet and you want to add an extra one, please call our office first. We will process every request separately depending on the lease terms.
What if I accidentally cause damage to the property?
Don’t worry – accidents happen. Tell whoever is responsible for the property maintenance as soon as possible. You will be expected to cover the cost of putting it right.
Don’t try to ignore or hide damage because it could get worse, and it will only come out of your deposit at the end of the tenancy.
What does Haven4u class as an infant, a child and an adult?
When you confirm your booking details each person from your group, you’ll be asked to select the total number of infants, children and adults in your group. We class an infant as 0-2 years old, a child as 3-15 years old, and an adult as 16+.
Do you provide bed for infant 0-2 years old?
Yes. Please fill special request form during booking process. We will confirm you by sending email if we can provide it.
What time is check in and check out?
Check in time 3pm/4pm depends from property. Check out the latest 11 am.
Does early check in is available?
Depends from availability early check in will be possible. Guest have to send request at least 3 days before check in. We can confirm it 1 day before your check in day. IMPORTANT Over +1 hours will be charged extra cost. Charge will be dependent on which property for stay you will choose.
Does early check out is available?
Depends from availability later check will be available. Guest have to send request at least 3 days before check out. We can confirm it for you 1 day before your check out day. IMPORTANT Over +1 hours we will charge extra cost. Charge will be dependent on which property for stay you will choose.
Are the prices displayed on the Haven4u website fixed?
Yes – each of our properties are subject to an annual pricing review and rates. The rates reflect the exceptional quality of the properties, our tailored concierge service and the fantastic facilities on offer.
Do you offer discounts for bigger group?
No. Each apartment has max number of guests and we not offer discounts for it. It is not allowed to stay more guests in rental properties then is max number of guests as well as no more then was marked by you in the form during boking process.
Do you offer discounts for longer stay?
Yes. When you are interested in to book one of the property which we currently offer in our portfolio please contact with us in advance. We are more than happy to help you and can give better rate for night. Depending on availability we can offer max stay of 90 days (possible to extend).
How long are max stays?
90 days (possible to extend). Depending on availability.
Do you provide cleaning service during stay?
Yes. Cleaning is provided for stays minimum 14 nights, (every two weeks). Less than 14 nights no housekeeping will be provided. Additional cleaning can be arranged at extra cost ( start from 75£ depends from size of the property)
If guest stay longer then 8 nights, 2 towels set will be provided per each guest on the check in day.
What happens if I left behind something in the property?
Any items left behind in the apartments and/or public areas will be stored for a maximum of 30 days from the departure date. Items will be given to charity unless claimed within the specified time frame.
What happens if I left behind something in the property?
Any items left behind in the apartments and/or public areas will be stored for a maximum of 30 days from the departure date. Items will be given to charity unless claimed within the specified time frame.
Pets are allowed in the property?
No, Pets are not allowed.
Smoking is allowed in the property?
No. Smoking is not allowed. Although some of our apartments have an outside area suitable for smokers, smoking is strictly prohibited in the apartments. Furthermore, we will charge anyone found to have smoked in the apartments an extra charge to pay for a thorough carpet, and furniture cleaning, and will be asked to leave.
Can I organize party in the property?
No. It is not allowed.
Have you got Safe in the accommodation?
Some of our accommodation has one Safe box.
How I get the key to property?
Each property has their own key box- open with code, or code on handle on entry door. The day before check in you will get instructions and code in email.
Do you take deposit?
Yes.
What will happen when I lost the key?
If door open for code you don’t need to worry about the keys. If property has got key box, then don’t worry, we have got resolution for situations as like that. Usually spare set is available in key box your From guest deposit we will charge you 150£.
Do you take deposit for the stay?
Yes. We take deposit for staying in our properties. The amount depends from apartment which you choose for staying -300£ is minimum deposit.
Can I make a booking on behalf of another person but pay with my card?
Only companies which we approve of may do this. You can pay by bank transfer for a stay but the client staying must give us card details for a security deposit and show photo ID. This can either be a driving license or a passport.
What happens if I will damage something?
Kindly note the guest is liable for any damages made to the property by themselves during their stay, and will be charged for damages if necessary.
Can you do anything for occasions?
If you want us to put something in an apartment for a guest for their arrival, we can do this.
Champane, chocolates or some birthdays or anniversaries decorations. This will be chargeable extra before arrival and discuss with guest.
Do you offer regular clients a reduced rate?
Yes, we love to welcome back old clients and will always offer regular clients a very competitive rate.
Can I come and view the apartment before booking?
If you’re planning on staying with us long-term then we allow viewings. However, this isn’t always possible if there is a current tenant staying and they don’t wish to allow this. Do you supply a coffee machine? Yes. Our apartments have coffee machines. Additional on arrival, all guests will get tea, coffee, milk, sugar, salt, pepper, biscuits, bars and some soft- nonalcoholic drinks. We prepare for you also bathroom/ kitchen welcome pack.
Do you provide a hairdryer?
All of our apartments have hairdryers.
What will happen if I will be late with my check out?
Check out for everyone is 11am, unless you have written to us in advance requesting (3 days in advance) a late check out time and we’ve confirmed this (over 1+ hour extra charge). If you fail to do this then we will deduct a fee from your security deposit. We need to allow the cleaners to get in the apartment and turn it around before the next guest arrives at 3pm.
Do you provide towels and bedding?
Yes, and fresh linen and towels are provided. You will get 1 set of towles per person per 7 nights. If you stay longer then 8 nights you will get 2 sets of towels per each person per & nights. Fresh linen will be provide every 2 weeks during cleaning time but you can request more often at extra cost.